First, a quirk worth knowing
The cashier at Rivox is tailored per country. Which deposit and withdrawal methods you see depends on where you log in from, so the definitive list appears after registration, inside the cashier itself. The core line-up covers Visa and Mastercard, the e-wallets Skrill, Neteller and MiFinity, Paysafecard for prepaid deposits and a range of cryptocurrencies including Bitcoin. The minimum deposit is €20 for every method.
Depositing in three steps
- Open the cashier from any page once you are logged in.
- Pick a method and an amount. The cashier shows the minimum per method before you type anything.
- Confirm. Deposits are processed instantly and the money appears straight on your balance, so you can play right away.
If you are claiming the welcome package, tick the offer during this flow; it appears right next to your deposit.
Withdrawing: the house rules
- Same method back. Withdrawals return to the method you deposited with wherever that method supports payouts. If it does not, the casino offers a suitable alternative in your name.
- Your name only. The receiving account or wallet must match the name on your casino account. Payouts to third parties are not possible.
- Verification comes first. The first withdrawal is released after the one-time KYC check described below.
- Limits apply. The minimum withdrawal is €50, with maximums of €5,000 per day and €20,000 per month. Larger balances are paid out in instalments.
- Deposit-only methods. Paysafecard cannot receive payouts; winnings from prepaid deposits are paid by bank transfer in your name.
The KYC check, demystified
Like every licensed casino, Rivox verifies your identity once before paying out. It is a standard anti-fraud procedure, not a judgement on you. Through your account profile you upload three things: a photo ID (passport, ID card or driving licence), a proof of address no older than a few months (a bank statement or utility bill) and, where asked, proof of the payment method in your name.
Our advice from experience is simple. Verify right after registering, before your first withdrawal request. Sharp, complete photos with all four corners visible pass review fastest, and a verified account means your first payout has nothing left to wait for.
Why a payout sometimes takes longer
Nearly every delay comes down to one of four causes, and you can prevent all of them. The verification is still open, so finish it and the queue moves. The name on the receiving account does not match your casino account, and it must. A bonus wagering requirement is still running, and withdrawing midway can void what is left, so check your account first. Or the amount crosses a limit, in which case larger sums are paid in instalments and may get an extra compliance check that the licence requires.
Questions about a payment?
Support can see the status of any transaction on your account. Contact channels are listed inside the casino once you are logged in, and the terms and conditions carry the full payment rules.